Refund and Return Policy

Thank you for shopping at NEUTRINO PRODUCTS. We are committed to providing you with high-quality, plant-based, natural, and organic wellness products. If you are not entirely satisfied with your purchase, we’re here to help.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging.
• You must also provide the receipt or proof of purchase.

Certain items are exempt from being returned, including:

• Opened or used Neutrino Tea (due to hygiene reasons).
• Items not in their original condition, are damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email address] and send your item to:

[USA Address: 27685 SW 142 Ave, Miami, FL 33032, USA]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you receive a damaged item, please contact us immediately at [email address] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or refund.

1. Contact our customer support team at [email address] to initiate the return process.
2. Pack the item securely in its original packaging, if possible.
3. Include the receipt or proof of purchase.
4. Ship the item to the appropriate address:
• For US Customers: 27685 SW 142 Ave, Miami, FL 33032, USA
• For UK Customers: Chingford, London, UK, E4 8AW
5. Provide us with the tracking number once the item has been shipped.

If you have any questions on how to return your item, contact us at [email address].

NEUTRINO PRODUCTS (trading name of Cribkeys Vacation & Travel LLC)

Company Number: 15000059540

USA Address: 27685 SW 142 Ave, Miami, FL 33032, USA, SW 142 Ave, Homestead, FL 33032, USA

UK Address: Chingford, London, UK, E4 8AW